Thursday, March 19, 2009

The Horror of Comcast

Well, a bit of the bloom is off the rose.....first problems in Richmond and it's the Internet provider. Had some strange billing issues with Comcast, they have so far been unable to resolve them, in fact they barely respond. Business must be really great at Comcast because customer service is not a real big deal. The service is generally good (though have DSL in Concord back in the house, and its just as good) but at least in Concord I don't have to spend endless hours it seems with billing people. Don't want to go into it, but have receipts so hopefully eventually someone will sort it all out. Sometimes its best to just give up and let things run as they will. When talking about this from work, another new transfer had problems as well; tried to bill him a monthly fee for his modem (he purchased it). Not a great start considering this is month one with them for the two of us.
Verizon and the local phone company do not (yet) offer DSL to this area. When they do will change to one or the other. Besides Clearwire (which seems to have its own problems judging from reviews I read) not a lot of options in this part of Richmond right now. Comcast has a six month special, but after that it gets really high. I pay less than 1/2 that much for the DSL in Concord. Plus there, I don't have to waste time with billing issues.
Speaking of Concord, will be back there come Saturday morning for three days this visit. Looking forward to being with family and friends, and to get a ride on my motorcycle. Weather both here and there has greatly improved, and looking forward to a fine visit.

1 comment:

  1. I know what you mean! I don't think that I will ever see that day come anytime soon...can't even get cable to come out here where I live...I have direct tv internet...and that is not bad at all! :)

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